Writing
Writing
Notes on building AI products people can trust. Honest metrics, evals, and the work behind the numbers.
- June 16, 2026 Shipping ugly, how I got Maya live in 2.5 months Maya went from nothing to a live support platform in about two and a half months, solo. Here is the unglamorous part nobody demos, shipping the boring 80 percent first, fixing it in production, and refusing to polish the wrong things.
- June 10, 2026 The number I can defend Why I report Maya AI's first-touch resolution as a 70 to 80 percent range instead of rounding up to a clean 80 percent, and what honest metrics mean for AI products in 2026.