Delhi.Rowdy.
Born and raised here, an army-school kid. Loud house, loud city. I learned to negotiate before I learned to read.
Delhi.Rowdy.
Born and raised here, an army-school kid. Loud house, loud city. I learned to negotiate before I learned to read.
Punjab.Roots.
Family from a pind outside Ludhiana. They moved to Delhi. The roots didn't. Wheat, dhol, daal, and a table where everyone talks at once.
London.Built.
My UK years brought business study and the founder chapter: Approachables, then CloudApproach. Marketing, customer relationships and a real-estate CRM. I learned to connect an idea to an offer, a team and customers. Both businesses were sold.
Rochester.Ignition.
I came to Simon for a master's in AI in Business and put that learning to work through product projects, student leadership and the Ain Center. Today I'm an AI Product Manager at ESC Partners, connecting customer needs, engineering and delivery. The question I keep asking: how does this help the person using it?
Wherenext?
Four pins down. The fifth is yours to place. If you're building AI that people actually rely on, tell me where, and I'll show up ready to build.
AI Product Manager, from customer problem to working product. explore the work

I'm an AI Product Manager at ESC Partners, building service AI for utility teams. I connect customer discovery, product priorities and hands-on delivery, then stay involved through training and feedback. My work brings account context, suggested replies and human judgment into the same workflow. Earlier, I took a voice AI coaching MVP to its first paying customer and completed my master's in AI in Business at Simon. Outside work, I'm exploring UrbanOS, my personal venture in India, around better property decisions.
shivamsharma2023@gmail.comFor AI product roles where customer understanding and hands-on delivery both matter, let's talk.