shivam.
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Shivam Sharma — AI Product Manager · From discovery to delivery · 2 startups built & sold
Stop 01 · Childhood · Delhi

Delhi.Rowdy.

Born and raised here, an army-school kid. Loud house, loud city. I learned to negotiate before I learned to read.

28.6° N · 77.2° E· origin
Stop 02 · Every summer · Punjab

Punjab.Roots.

Family from a pind outside Ludhiana. They moved to Delhi. The roots didn't. Wheat, dhol, daal, and a table where everyone talks at once.

30.9° N · 75.9° E· roots
Stop 03 · 2019 → 2024 · London

London.Built.

My UK years brought business study and the founder chapter: Approachables, then CloudApproach. Marketing, customer relationships and a real-estate CRM. I learned to connect an idea to an offer, a team and customers. Both businesses were sold.

51.5° N · 0.1° W· founder
Stop 04 · The AI chapter · Rochester

Rochester.Ignition.

I came to Simon for a master's in AI in Business and put that learning to work through product projects, student leadership and the Ain Center. Today I'm an AI Product Manager at ESC Partners, connecting customer needs, engineering and delivery. The question I keep asking: how does this help the person using it?

43.2° N · 77.6° W· now
Stop 05 · Next · Unwritten

Wherenext?

Four pins down. The fifth is yours to place. If you're building AI that people actually rely on, tell me where, and I'll show up ready to build.

?.?° N · ?.?° E· tbd
Say hi or ask my AI first
Punjabi roots · Delhi-raised → UK → USA
··:·· local

shivamsharma., AI Product Manager

AI Product Manager, from customer problem to working product. explore the work

Portrait of Shivam Sharma
Builder.Product · People · 2026

I'm an AI Product Manager at ESC Partners, building service AI for utility teams. I connect customer discovery, product priorities and hands-on delivery, then stay involved through training and feedback. My work brings account context, suggested replies and human judgment into the same workflow. Earlier, I took a voice AI coaching MVP to its first paying customer and completed my master's in AI in Business at Simon. Outside work, I'm exploring UrbanOS, my personal venture in India, around better property decisions.

shivamsharma2023@gmail.com
Section 01 · The shortcut

Got a question?
Ask my AI.

A guide to my work, background and UrbanOS. Based on my public profile, with answers under 150 words.

AI answers can be imperfect. For details or commitments, talk to me directly.

Section 02 · What I believe

Four things I believe about building AI.

Read them
01.

Start with the workflow. Understand the person, the decision and the information they need before choosing where AI belongs.

02.

Make the first release useful. Choose a clear workflow, make tradeoffs explicit and use feedback to decide what earns a place next.

03.

Make answers verifiable. Ground them in source information, check the cases that can go wrong and keep people in control of consequential actions.

04.

Own what happens after release. Training, adoption and the feedback loop are part of the product, just as much as the first build.

Section 03 · End to end, in depth

The archive.

A closer look at 8 projects and ventures: AI products, customer workflows and personal exploration. Filter by type or search by name.

8 of 8 shown

Section 04 · How I got here

The path to
AI product.

CAREER LINE · 7 STATIONS
  1. NYC

    2026 · Aug → nowNOW

    AI Product Manager, ESC Partners

    New York, US

    Own utility AI product priorities, from workflow discovery and integration coordination to rollout. Turn frontline feedback into clearer account context, billing explanations and agent workflows.

  2. NYC

    2026 · Jan → Aug

    AI Product Engineer, ESC Partners

    New York, US

    Built and refined service assistants and an agent console. Improved suggested replies and review workflows, using AI coding tools alongside engineering collaborators to implement, test and iterate.

  3. RMT

    2025 · May → Dec

    Summer Associate · Product & Strategy (AI), Stealth AI Startup

    Remote, CA

    Sole PM on a voice AI coaching MVP. Shaped scope and priorities around user feedback, from live conversation features to post-call reports and an initial paying customer.

  4. ROC

    2025 · Mar → Dec

    Graduate AI Product Lead, Ain Center for Entrepreneurship

    University of Rochester

    Worked on VentureForge strategy simulations and venture-exploration tools, spanning product scope, design, build, onboarding and rollout while completing my master's.

  5. ROC

    2024 · Oct → Dec

    Product Consultant, Simon Vision Consulting

    Rochester, NY

    Worked on an explainable fraud-risk modeling project for the City of Rochester, using XGBoost and SHAP to make model signals easier for human reviewers to inspect.

  6. PRE

    2022 · Jan → Jul 2024

    Co-Founder, CloudApproach

    Preston, UK

    Built a business combining marketing services with a real-estate CRM. Worked across customer acquisition, team building and delivery. The business was sold in 2024.

  7. PRE

    2019 · Jun → Jul 2022

    Founder, Approachables

    Preston, UK

    Started through UCLan's Propeller Hub and developed a marketing agency, learning how to shape an offer, win customers and build a team. The business was sold in 2022.

Recognition · Awards & leadership

Recognized for the work.

  • #SimonStrong Community Award

    Simon Business School

    Peer-voted recognition for community, collaboration and supporting fellow students.

  • VP · Product Club & MSAIB Council

    Simon Business School · 2025

    Vice President of the Product Club and VP of Events on the MSAIB Advisory Council. Helped organize events and connect students with the school community.

  • Board of Trade Ideas Hack · Commendation

    UK Board of Trade × UCLan · 2018

    A Commendation at the Board of Trade Ideas Hack, University of Central Lancashire, signed by the UK Secretary of State for International Trade.

Education
  • M.S. Artificial Intelligence in BusinessSTEMSimon Business School · University of Rochester2025
  • B.A. (Hons) International Business ManagementUniversity of Central Lancashire, UK
  • Army Public SchoolDhaula Kuan, New Delhi
Section 05 · Reach me
Open to AI product roles

Let's build
useful AI.

For AI product roles where customer understanding and hands-on delivery both matter, let's talk.

Email me Book a call
Find me
shivamsharma2023@gmail.com
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© 2026 Shivam Sharma