AI Product Manager
Shivam
Sharma.
From customer problem
to working product.
I connect customer discovery, product decisions and hands-on delivery to build AI people can use.
The throughline Business understanding. Technical depth. Human judgment.
Delhi → London → Rochester — explore my storyIdeas, made useful.
8 projects and ventures. A closer look at the problems, product decisions and work behind them.
8 of 8 shown
Utility AI Platform
AI product work at ESC Partners: utility service workflows, better suggested replies, integration decisions and improvements from frontline feedback.
Assisted Living Locators
A senior-living matching project connecting family intake, relevant care options and advisor workflows, with human review at the center.
Voice AI Coaching
Product and strategy work on a voice AI coaching MVP: scope, user feedback, real-time conversation features and delivery to an initial paying customer.
Ain Center
VentureForge and AI venture-exploration tools at the Ain Center, spanning product scope, simulation design, development, onboarding and rollout.
Urban OS
UrbanOS is Shivam Sharma’s personal venture in India, exploring property decisions through evidence, design alternatives and feasibility research.
CloudApproach + Approachables
Founder of Approachables and co-founder of CloudApproach: marketing, real-estate CRM, customer acquisition and delivery across two businesses sold.
City of Rochester
A Simon Vision Consulting project for the City of Rochester, using XGBoost and SHAP to explore explainable fraud-risk signals for human review.
SixPoint AI
An academic consulting partnership spanning AI lead nurturing, an insurance CRM, website features and marketing for SixPoint.AI and WerkWise.AI.
No projects match that.
Good AI starts with
good product judgment.
Four principles
good product judgment.
Start with the workflow. Understand the person, the decision and the information they need before choosing where AI belongs.
Make the first release useful. Choose a clear workflow, make tradeoffs explicit and use feedback to decide what earns a place next.
Make answers verifiable. Ground them in source information, check the cases that can go wrong and keep people in control of consequential actions.
Own what happens after release. Training, adoption and the feedback loop are part of the product, just as much as the first build.
The path to AI product.
View my résumé2026 · Aug → nowCurrent
AI Product Manager
ESC Partners
New York, US
Own utility AI product priorities, from workflow discovery and integration coordination to rollout. Turn frontline feedback into clearer account context, billing explanations and agent workflows.
2026 · Jan → Aug
AI Product Engineer
ESC Partners
New York, US
Built and refined service assistants and an agent console. Improved suggested replies and review workflows, using AI coding tools alongside engineering collaborators to implement, test and iterate.
2025 · May → Dec
Summer Associate · Product & Strategy (AI)
Stealth AI Startup
Remote, CA
Sole PM on a voice AI coaching MVP. Shaped scope and priorities around user feedback, from live conversation features to post-call reports and an initial paying customer.
2025 · Mar → Dec
Graduate AI Product Lead
Ain Center for Entrepreneurship
University of Rochester
Worked on VentureForge strategy simulations and venture-exploration tools, spanning product scope, design, build, onboarding and rollout while completing my master's.
2024 · Oct → Dec
Product Consultant
Simon Vision Consulting
Rochester, NY
Worked on an explainable fraud-risk modeling project for the City of Rochester, using XGBoost and SHAP to make model signals easier for human reviewers to inspect.
2022 · Jan → Jul 2024
Co-Founder
CloudApproach
Preston, UK
Built a business combining marketing services with a real-estate CRM. Worked across customer acquisition, team building and delivery. The business was sold in 2024.
2019 · Jun → Jul 2022
Founder
Approachables
Preston, UK
Started through UCLan's Propeller Hub and developed a marketing agency, learning how to shape an offer, win customers and build a team. The business was sold in 2022.
Recognized for the work.
#SimonStrong Community Award
Peer-voted recognition for community, collaboration and supporting fellow students.
VP · Product Club & MSAIB Council
Vice President of the Product Club and VP of Events on the MSAIB Advisory Council. Helped organize events and connect students with the school community.
Board of Trade Ideas Hack · Commendation
A Commendation at the Board of Trade Ideas Hack, University of Central Lancashire, signed by the UK Secretary of State for International Trade.
- M.S. Artificial Intelligence in BusinessSTEMSimon Business School · University of Rochester2025
- B.A. (Hons) International Business ManagementUniversity of Central Lancashire, UK
- Army Public SchoolDhaula Kuan, New Delhi
Curious? Ask away.
A guide to my work, background and UrbanOS. Based on my public profile, with answers under 150 words.
AI answers can be imperfect. For details or commitments, talk to me directly.
Let's build
useful AI.
For AI product roles where customer understanding and hands-on delivery both matter, let's talk.