Stop 01 · 1994 · Childhood
Delhi. Rowdy.
Born loud, raised loud. Negotiation as a survival skill before I knew what product was.
Stop 02 · Roots · Every Summer
Punjab. Roots.
Family roots in Jalandhar. Wheat, dhol, daal, and a table where everybody talks at once. Hospitality as a default state.
Stop 03 · 2019 to 2024 · Founder
London. Built.
Two companies in five years. UK and the Middle East. CloudApproach and Approachables. Both sold. $575K combined.
Stop 04 · Now · Rochester
Rochester. Shipping.
AI PM at ESC Partners. Built Maya AI end-to-end. Customer support for utility companies. In pilot with 40+ agents.
Delhi → Punjab → London → Rochester
··:·· local
shivam sharma.
I build AI for utility companies. Maya AI at ESC Partners. scroll for the receipts
Right now I'm building Maya AI at ESC Partners, a customer support platform for utility companies. Before that, I was a two-time founder in the UK and Middle East. Both sold. Then a master's in AI at Simon Business School.
shivamsharma2023@gmail.comSection 02 · Receipts before rhetoric
Numbers I can defend.
0%+
First-touch coverage
Maya handles 70 to 80% of inbound support volume on one US utility. Voice, chat, SMS, email, mobile.
0+
Agents in pilot
Pilot running with 40+ agents at a US utility. Internal console plus customer-facing assistant.
0·
Exits
CloudApproach and Approachables. $575K combined. Roughly $5M influenced in deals closed (deals my team and I drove, not personal revenue).
0
Channels
Voice, chat, SMS, email, mobile. Built end-to-end at ESC Partners. FastAPI, React, AWS Bedrock, DynamoDB, Oracle CCS.
Section 03 · Mind / mouth
Four things I'll fight
you about.
01.
Most AI demos are dishonest. They show the happy path with cherry-picked metrics. I won't put a number on a deck I can't defend in a one-on-one with the engineer who built the thing.
02.
If a metric needs an asterisk, the asterisk goes in the headline, not the footnote. Hiding caveats is how teams lose trust fast.
03.
I'd rather ship something ugly on Tuesday than something polished in six weeks. Polish comes after real users have touched it.
04.
Boring industries are the best place to ship AI right now. Utilities, healthcare, gov. Real users, real edge cases, fewer competitors playing dress-up.
Section 04 · Selected work
W O R K
Things I built
end-to-end.
Five places I owned product. Maya AI is the headline. Two ventures before that, both sold, where I learned what it actually takes (hiring, payroll, pricing, customer retention). One AI Product Consultant role and one Founding PM role between then and now.
01 / 05
Maya AI
AI Product Manager · ESC Partners · Jan 2026 to now
Two-sided AI customer support platform for utility companies. Customer-facing assistant across voice, chat, SMS, email, and mobile. Internal agent console integrated with Oracle CCS for the human team.
70 to 80% First-touch coverage
40+ Agents in pilot
02 / 05
Assisted Living Locators
AI Product Consultant (Builder) · Remote CA · Oct 2025 to Jan 2026
Marketplace product matching families with care options. Owned the matching flow, the agent-facing console, and the data work behind both.
2 Surfaces owned
B2C Marketplace
03 / 05
Vollie Inc.
Founding Product Manager · Buffalo NY · May to Dec 2025
Founding PM on Vollie, an AI-powered employee coaching platform. Built a voice AI moderator that runs structured coaching sessions between employee pairs and auto-generates post-session reports (sentiment, engagement, commitments).
0 → 1 Founding PM
Voice AI moderator
04 / 05
Ain Center
Product Lead · Jan to Dec 2025
Product Lead at Ain Center for Entrepreneurship at Simon Business School. Built VentureForge (AI-graded airline strategy simulation) and a self-serve AI validation tool (idea scoring, persona generation, simulated user interviews).
Strategy Simulation
Validation Tool
05 / 05
CloudApproach + Approachables
Founder · UK + MENA · 2019 to 2024
Two companies, five years. CloudApproach: AI-powered real estate marketing CRM. Approachables: product-led marketing agency. Hired teams across London and Dubai. Sold both. Roughly $5M influenced in deals closed across the run (deals my team and I drove, not personal revenue).
Two Exits
$575K Combined
Section 05 · How I got here
Three cities. Two exits.
One thread.
LOGBOOK · 6 ENTRIES
-
2026 · Jan → now NOW
AI Product Manager, ESC Partners
Rochester, NY · Maya AI
Built Maya AI end-to-end. 70 to 80% of first-touch volume on one US utility. Pilot at 40+ agents.
-
2025 · Oct → Jan 2026
AI Product Consultant (Builder), Assisted Living Locators
Remote, CA
Owned the matching flow and the agent-facing console.
-
2025 · May → Dec
Founding PM, Vollie Inc.
Buffalo, NY (not Pleasanton)
Wrote the first eval suite. Scoped the first three features. Cut what did not fit.
-
2025 · Jan → Dec
Product Lead, Ain Center for Entrepreneurship
Simon Business School
Built the application stack students used for programs and grants. Ran in parallel with the master's.
-
2025 · Dec
M.S. AI in Business (STEM)
Simon Business School, Rochester
Master's in AI applied to business. Graduated December 2025.
-
2019 → 2024
Founder · CloudApproach & Approachables
UK · MENA
Two companies. Two acquisitions. Combined exits of $575K. Influenced roughly $5M in closed deals (deals my team and I drove, not personal revenue).
Section 06 · Reach me
Let's ship
something real.
shivamsharma2023@gmail.com © 2026 Shivam Sharma · Rochester NY